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UPPER SADDLE RIVER POLICE DEPARTMENT

368 West Saddle River Road

Upper Saddle River, NJ 07458                         

   

 

 

UPPER SADDLE RIVER POLICE
 
COMMUNICATIONS DIVISION

 

 

 

 

 

 

 

 

 

 

 

 

 

The Upper Saddle River Police Department Communications Center is the nerve center for all radio, telephone, teletype and computer communications.  The Communications Officers are the vital link between citizens and all public safety services of the borough.  All of the emergency communications for the borough’s Police Department, Fire Department, Rescue Squad and Ambulance Corps are handled from this location.

 

Communications, also known as dispatch, is staffed by five (5) full time civilians and six (6) part time civilians who work rotating shifts, covering the “desk” 24 hours a day, 365 days a year.   The duties of our communications officers cover a wide array of daily tasks. 

 

Besides handling all radio communications and answering all emergency and non-emergency phone calls into the police department, the communications officers are responsible to research and retrieve information to assist officers on calls and detectives conducting investigations.  In order to handle this task each communications officer must go through training at the Bergen County Police Academy.  Here they are trained in law enforcement computer systems such as:

          NCIC – National Crime Information Center

          DMV – Division of Motor Vehciles

          CJIS – Criminal Justice Information System

          NJLETS – New Jersey Law Enforcement Telecommunications System

          NLETS – National Law Enforcement Telecommunications System

          ATS/ACS – Automatic Traffic System / Automatic Criminal System

          MARS – Municipal Arrest Recording System

          Trak System – Otherwise known as the Amber Alert System

 

The communications center consists of two separate work stations which are set up exactly the same.  This allows multiple communications officers to work simultaneously from either work station.  The communications officers utilize three (3) computer screens and must monitor nine (9) separate radios.  These radios allow them to communicate not only with the emergency services of Upper Saddle River but also with those in surrounding towns, the County Police as well as with New Jersey State Police.

 

9-1-1 Calls

 

Question.     When should I call 9-1-1?

Answer.       For all crimes in progress, medical emergencies, fires, serious motor vehicle accidents, or any other incident which may involve a life threatening situation.

 

Question.     What do I need to tell the communications officer?

Answer.       You will need to provide your name, the phone number from which you are calling from, and the location and nature of the emergency.  Try to remain calm and speak with a clear voice while providing this information.

 

Question.     What should I do if I dial 9-1-1 in error?

Answer.       DO NOT HANG UP!  It is important for the caller to stay on the line in the event of an error.  If you accidentally dialed 9-1-1 just advise the communications officer it was an error.  Our department’s policy is to investigate all abandoned or misdialed calls to determine whether or not an emergency may actually exist.

 

Remember: 9-1-1 is for emergency use only!  All other calls for assistance or information should be made to our standard phone number 201-327-2700

 

 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

                 

 

 

 

 

 

 

 

 

 


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Copyright © 2007 Upper Saddle River Police, NJ
368 WSRR, Upper Saddle River, NJ 07458
201.327.2700
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